My sister and I went in to get gel nails and a color change on our toes. The woman directing the flow of customers who is also the owner, continuously treated us like an inconvenience. We unintentionally selected the same OPI color on our toes and nails. The owner attempted to pressure my sister to select a different color for her nails which would cause her to have non-matching nails and toes. After my sister made it clear that she didn't want to change and was fine with the wait, the woman put her hand up and stormed away. She kept acting like it was busy, but I'm from D.C. and my nail salon is twice as busy as this one. My nail tech was great. He did a great job and provided wonderful customer service but the owner was horrible and we will never be back again. We only went to this salon because my sister's regular nail tech at Tiffanys Nails was out of town for the weekend. Save yourself a headache - go to Tiffany's.
I have always had a pleasant experience with all of the technicians. It's always been timely. If I happen to be running late I always call, if I'm a walk in, I'm grateful they take me, I do know to pick my polish as soon as I check in, but that is something they taught me from my first appointment with them. My gels and manucures have always stayed put weeks at a time. Overall I have always had very positive experiences at D'Allure ever since they opened.
I had a “dip” done not even 2 weeks ago and was told by the nail tech that it would last for about 4 weeks. I was charged $50 for this service, but received a cash discount, which I did appreciate. The technician was very rude the entire time and on top of it, 2 nails have completely come off already. I called the salon and because the tech is on vacation they are unwilling to fix my nails without charging me a fee of $10 and told me my nails came off because of something I did. I DO NOT recommend using H’allure nails. I will take my business elsewhere.
When we first went here it was great but after being long time customers and introducing this place to friends, for some reason one time we were scolded for being 5 min late and for taking too long to pick out our polish. We were told we needed to have our polish picked out and ready at the exact time of our appointment. Our nail tech who we always got along with and were kind to gave us the silent treatment despite our apology for being minutes late (have you seen traffic on the 278?) You can't run a business like a DMV because in a capitalist society and you can walk away and go to a better one and that is just what we did! We couldn't be happier. A word of advice: treat your customers with respect and be professional. This is supposed to be a relaxing experience and not a fast food restaurant. Luckily we found a great place that offers us what this place used to. God Bless and I do wish you well but I also hope you pay attention to these issues that are upsetting longstanding customers
I first moved to the Bluffton Hilton head area in February and my coworkers told me about the salon. At first everything was great but the more I went the more I noticed the quality of my nails was going downhill. After needing an emergency appointment I saw Andy because he was the only one available and my nails were not properly manicured. By that I mean my gel polish was very sloppy all over my brand-new set and it was not flush to my cuticle. I voice my opinion to the woman at the front and told her that my nails work properly manicured and there's still a big gap plus the polish is it laid evenly she completely ignored me and said cash or card. When I got to work a girl looked at my nails and said you need to go get them done I told her I just left the salon she could not believe me. A couple times after that I went to my normal guy Justin and he did fine with the few minor errors of not shaping my nails properly but nothing big so I didn't say anything. However my last service with him he was running a little bit late so I couldn't get my nails finished. When I went back and saw Tam one of my nails had broke and two of them cracked the lady at the front again was rude to me when I was complaining and acted like I just didn't want to pay for the service. I went in for a fill-in and for polish a gel pedicure and left with gel polish on my fingers and just a polish change on my toes no pedicure. Again voicing my Opinion with her on how I was unhappy about my nails I was blatantly Ignored by the tech and her. I will not be back.
H Allure Nails Spa is a US Hair Care Studio based in Bluffton, South Carolina. H Allure Nails Spa is located at 103 Buckwalter Pl Blvd #103, Bluffton, SC 29910, USA.
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