A true pleasure to work with; professionalism, knowledge, and integrity.
The shop did a great job on my car and the staff were very friendly. I feel I received a quality job at a good price.
Well, let me say that they've been here a long time, and for for very good reason. What I like about them the most, is that they are tremendously honest, and will go out of their way to try to save you money.
From a 42 year resident, highly recommend this family owned and operated business
car was held way to long at the shop and they blamed the insurance company. After nine days to fix minor damage they had the audacity to suggest they would not release the car unless a storage fee was paid in excess of $600 by the company. That problem resolved itself. I ended up paying the difference of $622 and picked up my car. when the insurance company re-imbursed me what I paid out the check was co-payable and they refused to sign over the check back to me, even though they had been paid in full. Now the insurance company has to cancel the co-pay check and re-issue another one. Sad way to run a business
I do not write many of these at all but the way I was treated warrants me telling others that the entire team went out of their way to make sure everything was done well and to my satisfaction.
In the case of my car, I had some minor damage and they were able to refer me to a dent guy, whereas two other shops never mentioned the dent guy and one wanted to charge me over $900 for a repair that will probably end up to be under $300, tops
Won't go back again! Have a fleet of 9 vehicles and will not use this shop again. Quoted us 12 days to do repair - took almost 2 months. 3 weeks into repair I called the shop, since we had not heard from them, and work had NOT EVEN STARTED! They said State Farm hadn't gotten back to them- but they never called us - as we juggled one less car for weeks! In 5 minutes on phone with State Farm I got them to authorize work. So work finally began. For several weeks Carriage Shop told us car would be done "this week" then each time at weeks end said it will be "next week". This went on for weeks! Finally picked up car and asked for copy of their communications with State Farm so that we could prove why they took 2 months to do the repair (so we could be paid for 2 months of loss of use) - said they would rewrite it and give it to us. I called several times for over a week, each time being told they would call me back-but they didn't until 10 days after my first request. They called and said the letter was ready and we could pick it up. My son went to the shop to do so and they changed their mind and refused to give it to us. They said they didn't want to be held to anything that was incorrect. We are Extremely dissatisfied with the Carriage Shop- their lack of communication, excessive delay in repair time, and unprofessional way in which they conduct business. Will not use this shop ever again.
Before they referred me to the dent guy, they buffed out the paint on the side of my door, and did not charge me a penny. I only had $10 in cash to tip the guy, and I had a talk him in to accepting that.
Michele and Cathleen are in the front office and handled all the paperwork effortlessly. Bryan provided a fair estimate and subtly demonstrated his knowledge and experience. When I came to get the car a gentleman named Israel explained to me that he painted my car with precision and pride. This is a family business that understands hard work and customer satisfaction to protect their business.
One last thing, I was so impressed with their service that I offered to introduce them to a friend of mine who is an executive at a Property and Casualty Company. They gracefully declined. They explained that they prefer to position their allegiance with those who's cars they fix. After thinking about it I realized they are more dedicated to quality and customer satisfaction than volume. This all too rare but very much understood and appreciated.
I would entrust these folks the next time I need auto body services.
Carriage Auto Body Shop is a US Car Dealer based in Bluffton, South Carolina. Carriage Auto Body Shop is located at 17 Buckingham Plantation Dr, Bluffton, SC 29910, USA.
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